FAQS

HOW DO I SIGN UP FOR A SEMINOLE WILD CARD?

Signing up for a Wild Card is easy. Visit the Player’s Club at any Seminole Casino. Our friendly reps will be happy to make you a card and tell you about any promotions for that day. You must be 21 and older to join.

WILL DIRECT MAIL OFFERS BE BASED ON MY PLAY AT A SINGLE PROPERTY?

Direct mail offers can be based on play at a particular property or play within the entire company, depending on the campaign.

WHAT IF I LOSE MY WILD CARD WHILE PLAYING AT COCONUT CREEK, BUT THE CARD WAS ISSUED AT HARD ROCK TAMPA?

No problem! Simply visit the Player’s Club booth with proper identification and a new card will be issued. That’s the beauty of having a single program that links all of our casinos!

HOW DO I GET A LINE OF CREDIT?

You may contact your host for assistance in opening up a line of credit or apply online now.

DO THE CASINOS OFFER SPORTS BETTING?

No. Sports betting is not currently available in Florida.

HOW DO I ENTER A DRAWING?

Simply insert your Seminole Wild Card into any slot machine which will activate your entries. That means you can earn more entries just by having fun! Signing up for a card is fast, free and easy. Must be 21 years of age or older.

WHAT’S YOUR CASINO AGE LIMIT?

At all Seminole Casinos, the age limit is 18 & older for Poker, 21 & older for Slots and other Table Games. We do not allow children on the casino floor at any time.

HOW CAN I GET A COPY OF MY WIN/LOSS STATEMENT?

Guests can obtain their win/loss statements by one of the following ways:

1. Visit the Wild Card Player’s Club with valid ID.

2. Log In to your Wild Card account (must have valid PIN and email on file)

3. Call Customer Care at 1-888-901-3255.

WANT MORE INFO?

Please visit any of the Seminole Casino properties’ Player’s Clubs for all of your questions about the new Wild Card.